Toolkit for interagency case management

Supporting the implementation of Barnahus Quality Standard 5

The toolkit offers a comprehensive guide for Barnahus seeking to implement interagency case management effectively. Readers will gain insights into establishing formal procedures, conducting child-centred case planning, and maintaining continuous case reviews — all while ensuring the child’s voice remains central throughout the process. Practical tools, case examples, and clear frameworks provide actionable guidance for improving interagency collaboration, reducing (re)traumatisation, and promoting more effective support for child victims.

The toolkit is an interactive PDF which facilitates an easy way of linking to related sections of the document. It should be read in conjunction with Standard 5.

Barnahus Network Members generously participated in consultations and contributed their knowledge, resources, and case examples to inform this toolkit, which draws on operational experience in existing and developing Barnahus across Europe, as well as the Child Advocacy Centre model.

This publication was authored by Emma Harewood. It is published by the Council of the Baltic Sea States (CBSS) as a deliverable of PROMISE Elpis, a project which is developing tools and guidance on adapting Barnahus processes for cases of online sexual violence.

For bibliographic purposes, this document should be cited as: “A Toolkit for Standard 5: Interagency Case Management. Barnahus Quality Standards. (CBSS, 2025)”

Produced as part of the PROMISE Elpis project.

PROMISE Elpis” was funded by the European Union through its Internal Security Fund (ISF) program, with partner co-funding. Charité (Coordinator), AvBITThe Barnahus Network via the Council of the Baltic Sea States, Children at Risk, Child CircleChildren 1stHEUNI (The European Institute for Crime Prevention and Control, affiliated with the United Nations),National Children’s Advocacy Center USA, UKHD (Childhood Haus Heidelberg), Germany). The contents of this page and its linked resources are the sole responsibility of the publisher and can no way be taken to reflect the views of the European Commission.